Privacy Policy

---

Privacy Policy (UK GDPR Compliant)

Last updated: Friday 21st November 2025

1. Introduction

Welcome to Resolve Cleaning (“we”, “us”, or “our”).
We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit https://www.resolvecleaning.co.uk (“the Website”) or contact us about our services.

By using our Website, you agree to the practices described in this Policy.

2. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller is:

Resolve Cleaning
Email: enquiries@resolvecleaning.co.uk
Address: 15 Tregew Road, Flushing, Falmouth, Cornwall, TR11 5TH, UK

If you have questions about this policy or your data, please contact us.

3. Personal data we collect

3.1 Data you provide to us

When you contact us through the Website (e.g., contact forms, email, phone), we may collect:

• Full name
• Email address
• Phone number
• Address (for service enquiries or bookings)
• Details about the cleaning services required
• Any other information you choose to submit

3.2 Data collected automatically

When you visit the Website, we may automatically collect:

• IP address
• Browser type and version
• Device details
• Pages visited and time spent on the site
• Referring website
• Cookies (see Section 6)

4. How we use your personal data

We use your personal data to:

• Respond to enquiries and provide quotations
• Arrange and deliver cleaning services
• Maintain internal records
• Improve our services and the Website
• Ensure Website security
• Send updates or marketing communications only if you have given consent

We do not sell your personal data to third parties.

5. Legal basis for processing

Under UK GDPR, we process your personal data on the following basis:

• Consent – when you submit a form or opt in to marketing
• Contractual necessity – to provide a quote or service you have requested
• Legitimate interests – such as improving the Website or responding to general enquiries
• Legal obligation – where UK law requires it

6. Cookies and tracking technologies

We use cookies to:

• Improve the performance of the Website
• Analyse traffic and user behaviour
• Store your preferences

You can disable cookies at any time through your browser settings.
Non-essential cookies will only run with your consent.

7. Sharing your personal data

We may share your data with:

• IT and website hosting providers
• Email and communication platforms
• Payment providers (if used)
• Professional advisers (legal, financial, etc.)
• Government authorities, where required by law

All third parties are required to use your information only as instructed and keep it secure.

We do not transfer your data outside the UK unless appropriate safeguards are in place.

8. Data security

We implement appropriate technical and organisational measures to protect your data, including secure servers and restricted access.

However, no online transmission can be guaranteed as completely secure.

9. Data retention

We keep your personal data only for as long as necessary for:

• Providing services
• Record-keeping and accounting
• Legal obligations

Data that is no longer required will be securely deleted.

10. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold
• Correct inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at enquiries@resolvecleaning.co.uk

You can also complain to the UK’s Information Commissioner’s Office (ICO):
https://ico.org.uk/

11. Third-party links

Our Website may include links to external sites.
We are not responsible for their content or privacy practices.
Please check their policies before providing any personal data.

12. Children’s privacy

Our services and Website are not intended for individuals under 16.
We do not knowingly collect personal data from children.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

14. Contact us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Resolve Cleaning
Email: enquiries@resolvecleaning.co.uk
Address: 15 Tregew Road, Flushing, Falmouth, Cornwall, TR11 5TH, UK